SMART GUARDIAN

Privacy & enquiry handling

Updated 5 October 2026

This notice describes general enquiries made through Smart Guardian's business-services website. Our public contact details are info@smartguardian.ae and +971 50 212 5429 on WhatsApp. We are based in Dubai, United Arab Emirates.

What you choose to share

The enquiry form asks for a reply email and service selection. You can also provide your name, phone number, a short message and the choices from your setup brief, such as activity, emirate, ownership, premises and visa needs. We use this information to understand your request, respond and discuss the next steps.

Keep enquiries general. Do not include passport or Emirates ID numbers, identity documents, medical records, bank credentials, card details or other sensitive information. This website does not offer a customer document-upload account or process payments.

Your draft and contact choices

The planner and enquiry draft use the current page's memory. Creating a brief or reviewing an enquiry does not automatically send it. The website does not save these drafts in browser cookies or localStorage. Your own browser may retain information through its settings, such as autofill.

You choose whether to send an available online enquiry, open a WhatsApp conversation, prepare an email draft or copy the brief. WhatsApp and email-draft links pass the prepared text to your chosen app; you control whether to send it there. Copying places the text in your device's clipboard. Those services and your device have their own privacy settings.

Online enquiry delivery

When online sending is available, our website server validates the enquiry and sends a signed request to Google Apps Script. Google email delivery sends the content to a business-controlled receiving mailbox. Your reply email is used as the reply-to address. The receiving mailbox is configured privately and is not exposed in the browser; it may differ from our public contact address above.

This form does not copy enquiry content into a separate website or CRM database. The enquiry is retained in the receiving mailbox and may become part of the correspondence needed to handle your request. Google and the website's hosting service process the delivery and technical requests. If online delivery cannot be confirmed, the page directs you to WhatsApp or email.

Anti-abuse information

The delivery service keeps limited request identifiers, timestamps, delivery status, a keyed fingerprint of the submitted content and a hashed visitor identifier used for duplicate protection and rate limits. The visitor identifier is derived from network or available platform information. These are security records, not an advertising profile; the request fingerprint is not a second plaintext copy of your message.

Request and visitor records older than 24 hours are eligible for cleanup when a later valid request is processed. Cleanup is triggered by subsequent requests, so this is not a promise that every record is erased at exactly 24 hours. A rolling delivery counter is also retained for rate limiting. This cleanup does not delete emails from the receiving mailbox.

Retention and your requests

Mailbox correspondence is reviewed according to the enquiry, any continuing service relationship and relevant recordkeeping needs. There is no automatic 24-hour deletion of enquiry emails. Contact us to ask about information relating to you, request a correction or ask for deletion. We will review the request and explain any information that needs to be retained.

Advertising and analytics

This website does not add advertising pixels or third-party advertising analytics. The hosting service and the communication services you choose may process technical logs or use their own service cookies and privacy controls.